Customer value – buzz or fuzz?

Customer value is a buzzword. It is used so often in a sense that is empty of meaning. Yet failure of reaching added customer value is constantly killing innovations. Many talented people disregard customer value because of technology approach, market trend, or just rush of getting things done that forbids wise action. Customer value is […]

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Get Intimate with the Customer

Innovation is the process of creating and delivering new customer value in the marketplace. In doing just this we must ask ourselves how to get as close and intimate with the customer as possible. The plan of every company should be to create products or services that customers love. For love there needs to be […]

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